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Testimonials
- Hello Kim~ I am thinking you will be happy when this order is completed and I am done bugging you! Anyway, Thank you again for all you help! You are wonderful!- Hi Arleen This is my first time ordering merchandise from Garrett Specialties. I will be attending a trade show June 9th and wanted to have something light hearted to give clients. Researching different promotional items I decided on going with the goofy series of pens from Points of Light MFG. There were two distributors I decided to do business with, Garrett was one of them. I picked two companies because one can never tell how things will turn out and since I had such a tight deadline to work with I wanted to have two separate options to go with. Since placing my order with Garrett and the other company I am now of the opinion that Garrett is the better choice. This is directly attributed to the excellent customer service I have been receiving from Candie and the initial help I received from Nicol. Candie has been a tremendous pleasure to work with. My order is small but Candie has treated me like I am a large repeat customer. I can not say the same for the other company. Due to how Candie has been treating me, I will look forward to doing additional business with Garrett Specialties. Sincerely,
- Thank you for your email confirming that my order has shipped. The professionalism and efficiency displayed by Garrett Specialties has been greatly appreciated. You have made the process seamless. I will without hesitation contact you again for future projects.
- Hello Customer Service, We wanted to let you know that we received our order. It was delivered in good shape and in an extremely timely manner. The highlighters are also excellent and your service is just outstanding. When we use up this 1000 highlighters, we'll be in touch. Thanks Again!
- I received the pens today and am COMPLETELY pleased; what a wonderful item. Thank you for getting them to me on-time. .
- Thank you for your response and I appreciate the promptness. The only reason I inquired at all was because on the order page under Order Status, it stated Hold. But this clears it up and I'm sure I either read it wrong or it hasn't upgraded yet. I knew it was originally put on hold due to the first color choice not being available and I thought we had resolved it. It is great to know that it has indeed been resolved. It all sounds wonderful. I can't wait to see them and 9/18/08 is more than acceptable. And if it counts for anything, I really think your company has wonderful customer service representatives. After our order yesterday, we were promptly informed of the difficulty regarding the color and then the phone calls. I believe Garrett Specialties ranks high in the old belief of the Customer comes first. Kudos. .
- I just wanted to say THANK YOU for our CD cases. Not only did they come out fantastic but were delivered prior to schedule. It has been delightful to deal with your company and look forward to doing additional business in the future.
- Nikki was a great help with this rush order. You should have lots of employees like her.
- We received the coolers and they look fantastic! We are very excited to give them to our clients for this tournament and for future tournaments. Thank you very much for your quick service and we look forward to working with you again in the future! Thank you, .
- Great job! The order arrived today and the Pet Scoops are great! Please extend my appreciation to the staff-they have been a pleasure to work with.
- I would like to complement the professional service I received from Garrett Specialties. I spoke with Kim, Tracy and Nikki and they were all very helpful. Each person knew my order. I was walked through every step and my questions were answered in a friendly knowledgeable way. I am the head of the promotions division for my company and rest assured Garrett Specialties is number One.
- You not only have the best selection of promotional items, but I couldn
- Many thanks! We are again DELIGHTED with the version of the Logo that Christina did for this. It turned out that the "regular" (non-outline) was too washed out where the trees and roof were. That's interesting, because it doesn't look "too heavy" when in green instead of white. - I still joke about only being able to do "a reasonably good imitation of a stick figure", and not much more! Ruth will send us a few when they arrive, along with some of the rubber duckies. And we'll have a bunch of Moosies out to her, for the rental guests (most are for outside promo purposes, but THEY ARE THE CUTEST THING EVER, and we are sure that parents WILL be wanting them for their children... especially given that we can price them quite low. Did you know that they even have little "hoof" stitching on their lower feet/paws/legs? There were several touches we didn't expect. And the little size is just PERFECT... too, too CUTE! We are thoroughly ENJOYING these products (and hope others will, too, of course!).
- Thanks for your follow-up, Kim. This is our first time ordering from Garrett (we usually order pens from
- Hi Nicole, Thank you for your help in expediting the process of getting our umbrellas. We got them today and LOVE them! We will definitely keep Garrett Specialties in mind for the next time (and there WILL be more) we need a customized product. Thanks again!
- Thank you so much for all of your assistance! This is our first time purchasing from Garrett, I promise it won't be the last, such exceptional service and prompt attention. I am very anxious for our product to arrive, I'm sure we won't be disappointed. Thank you, Nicole, for your fabulous attention and customer service, you have made what could have been a frustrating situation into a pleasant experience. .
- Thank you for the beautiful pens. My percetion of "give-away" pens was that they typically are poor quality-you changed my mind. The leather-bound maps we pruchased are also excellent quality and have been very well received by our clients and prospects. I look forward to doing more business with you.
- Dear Service Department, I just had to write and tell you what a HUGE hit your Santa Stress Balls were with our client. We ordered the stress balls as a giveaway for the holidays for our clients customers. They LOVED them.....we have pictures posted on their home page and everyone just loved the giveaway. I appreciate your prompt service and the great product. Many thanks for your help.....Happy Holidays !
Best regards,
- Candee, I do appreciate your assistance. And, am trying to glean sufficient information from my client to make both our jobs easier. As mentioned on the phone, I did a google search to find specialty promotion companies. Your web site seemed to be the best organized, most user-friendly, provide sufficient detail so that I was at least able to research assorted items and easily view mages and pricing. Kudos to your IT team!
- We are very happy with the customer service from your company. Our sales rep was very prompt and helpful. Every time I called the toll free number we received quick service. The process from ordering to approving the proof to receiving the pens was so easy! And we can't believe how quickly we got our pens, we weren't expecting them for a couple more weeks. The product is great and sooo funny! Our clients will love them!
