We redefine the standards in customer service...
- Hi Arleen
This is my first time ordering merchandise from Garrett Specialties. I
will be attending a trade show June 9th and wanted to have something
light hearted to give clients. Researching different promotional items I
decided on going with the goofy series of pens from Points of Light
MFG. There were two distributors I decided to do business with, Garrett
was one of them. I picked two companies because one can never tell how
things will turn out and since I had such a tight deadline to work with
I wanted to have two separate options to go with. Since placing my order
with Garrett and the other company I am now of the opinion that Garrett
is the better choice. This is directly attributed to the excellent
customer service I have been receiving from Candie and the
initial help I received from Nicol. Candie has been a tremendous
pleasure to work with. My order is small but Candie has treated me like
I am a large repeat customer. I can not say the same for the other
Due to how Candie has been treating me, I will look forward to doing
additional business with Garrett Specialties.
- Thanks for your follow-up, Kim. This is our first time ordering from Garrett (we usually order pens from
- Thanks for working with us to expedite our order!
- Just wanted to thank you for your help w/ the massagers. They arrived yesterday. Great product. My boss had not tried something like that before. I bought something similar in wood from Body Shop many years ago and love it is why I pushed getting the massager product. Today he tried it and couldn't believe how it could press out kinks so well.
- Great job! The order arrived today and the Pet Scoops are great! Please extend my appreciation to the staff-they have been a pleasure to work with.
- Hello Customer Service,
We wanted to let you know that we received our order. It was delivered in good shape and in an extremely timely manner. The highlighters are also excellent and your service is just outstanding. When we use up this 1000 highlighters, we'll be in touch. Thanks Again!
- Nikki was a great help with this rush order. You should have lots of employees like her.
- Dear Candee,
The kaleidoscope order arrived today and I just wanted to take a moment to say that they look terrific!! We
- Rec'd. They look fantastic. Thank you for everything
- Thank you very much for a Great Product and the speedy turn around and delivery. We received the order today; over a week earlier then expected.
How wonderful !!! Thank you. It's good to have the order here and not have to worry about whether it is going to be here in time for the expo.
Thanks again !!!
- Just wanted to let you know I received the items and they look great! I am not happy with a place I used for giveaways in the past, so will be happy to check out your items when we next need things. We aren’t a big company, so we don’t do large amounts, but based on my experience with you, I’d welcome the opportunity to try you again.
I wanted to follow-up with you about the knife that you helped us find as a giveaway for our guys at our Men
- DEAR GARRETT SPECIALTIES,
I RECEIVED MY ORDER OF KEY CHAINS AND JUST WANTED TO LET YOU KNOW
THAT THEY WERE EXACTLY WHAT I ORDERED AND AM SO VERY PLEASED WITH THEM.
I WILL BE ORDERING FROM YOU GUYS AGAIN IN THE FUTURE. THANK YOU SO MUCH
FOR SUCH GREAT SERVICE.
- Dear Service Department,
I just had to write and tell you what a HUGE hit your Santa Stress Balls were with our client. We ordered the stress balls as a giveaway for the holidays for our clients customers. They LOVED them.....we have pictures posted on their home page and everyone just loved the giveaway. I appreciate your prompt service and the great product. Many thanks for your help.....Happy Holidays !
- Thanks for fulfulling my order. Everything came as expected, it was a pleasure. Thanks.
- We are very excited and very pleased with our final products. The footballs and backpacks look great. Thank you so much for all your help. Your customer service in the art department was very helpful and friendly. We would definitely use your company again and recommend you to others.
- Thank you for your response and I appreciate the promptness. The only reason I inquired at all was because on the order page under Order Status, it stated Hold. But this clears it up and I'm sure I either read it wrong or it hasn't upgraded yet. I knew it was originally put on hold due to the first color choice not being available and I thought we had resolved it. It is great to know that it has indeed been resolved.
It all sounds wonderful. I can't wait to see them and 9/18/08 is more than acceptable.
And if it counts for anything, I really think your company has wonderful customer service representatives. After our order yesterday, we were promptly informed of the difficulty regarding the color and then the phone calls. I believe Garrett Specialties ranks high in the old belief of the Customer comes first. Kudos.
- I just wanted to take a moment to praise everyone at Garrett Specialties for the wonderful job you all do! I have been ordering from Garrett Specialties for well over three years, and every experience has been fantastic. I discovered Garrett Specialties while looking for corporate gifts for our company, I have never been so impressed with an on line company. Your great service well ...it doesn't happen much these days.
Thank you again
- Thank you so much for your help with this order. The customer service provided by your company has made this entire process so easy! I look forward to working with you again soon!!
- Rachel, we received the hard hat keychains today. They look great! We