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Order Process
Garrett Specialties accepts orders online and by phone. We believe personal service remains an important part of the ordering process, and our staff is available to assist with product questions, artwork, ordering and other details. Our representatives do not work on commission, so customers can contact us whenever assistance is needed.
After You Place Your Order
When you place an order online or by phone, an order acknowledgment will be sent by email. Online customers can also log into their account to check available order information, and status emails will be sent as the order progresses.
Before your credit card is charged, Garrett Specialties verifies that the item is in stock. After the order and required artwork are received, we can begin processing the order. You will receive an email advising you when your order is being processed.
Order Changes
Changes to a pending order must be made before final artwork approval. Changes may include increasing the quantity, changing the product color, modifying artwork or changing the imprint color.
Please make sure all requested changes have been completed before giving final artwork approval. Once final approval is received and the order is sent into production, additional changes cannot be made.
By approving the artwork, you are approving the order for production based on the information and artwork shown on the proof.
Pricing and Electronic Proofs
Garrett Specialties reserves the right to make price adjustments. An electronic proof will be emailed for approval prior to production unless the proof is waived because of time constraints.
After artwork approval is received, production will begin and you will receive an email confirming that your order is in production. Tracking information will be provided when the order ships. A final invoice will be emailed to the email address provided with the original order.
Payment
All orders require payment in full before shipment and must ship to a U.S. address. Credit cards accepted are Visa, MasterCard and American Express. Your credit card is charged when the order is processed.
Company checks and cashier's checks are also accepted. Funds must clear before the order can be processed. A $50.00 fee will be assessed for checks returned because of insufficient funds.
International Orders
All orders require a U.S. shipping address. International orders being shipped to a U.S. address require payment by wire transfer, and funds must clear before production begins. An additional $25.00 charge applies.
Questions About Your Order?
If you have questions about placing an order or an order already in process, contact Garrett Specialties at 1-800-320-1510.
