Frequently Asked Questions

Artwork
	· Where do I send my artwork?
	· What Format should I use?
	· What if I do not have artwork?
	· Where do I send my art?
	· What if I want a PMS Match

Sample and eProofs
	· Samples
	· Free eProof with Every Order
	· Pre-Production Sample

Minimum Order
	· Minimum Order

Large Quantity Discounts
	· Large Quantity Discounts

Shipping Information
	· Shipments
	· International Shipments
	· Split Shipments
	· Shipping Delays

Rush Service
	· Are there Rush Items Available?
	· Are there Rush Order Policies?

My Account
	· How do I Register?
	· How do I update my account?
	· How do I Reorder a product?

Payment Questions
	· First time Orders
	· Repeat Orders
	· Corporate Accounts
	· Credit Cards, Company Check, Wire Transfer

Use of Trademarks
	· What is customer's use of Trademarks?
	· Trademarks on Website

Terms and Conditions of Sale
	· What is the Return Policy?
	· What if I cancel my order?
	· What are Overruns?
	· Errors on the website
	· Site Images
	· Special Offers and Coupons
	· Who Must Pay Sales Tax
	· Acceptance of Goods
	· Warranty of Goods
	· What is our Guarantee?
	· What if my Check is Returned?
	· Net 30 Terms

Glossary
	· What are promotional terms?

Size Chart
	· Apparel Size Chart

Ordering Process
	· How do I place an order?

Corporate Address:
Garrett Specialties
2 Split Rock Drive Suite 11
Cherry Hill, NJ 08003
Telephone:
1-856 424-4818 or 1-800 320-1510
Fax:
1-856 424-5269
Hours of Operation:
9:00am - 5:30 pm Eastern, M - F
Customer Service E-mail:
service@garrettspecialties.com

CUSTOMER Service

TERMS and Conditions

SECURITY Concerns

GENERAL Information

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