Frequently Asked Questions


Artwork
  Where do I send my artwork?
  What Format should I use?
  What if I do not have artwork?
  Where do I send my art?
  What if I want a PMS Match
   
Sample and eProofs
  Samples
  Free eProof with Every Order
  Pre-Production Sample
   
Minimum Order
  Minimum Order
   
Large Quantity Discounts
  Large Quantity Discounts
   
Shipping Information
  Shipments
  International Shipments
  Split Shipments
  Shipping Delays
   
Rush Service
  Are there Rush Items Available?
  Are there Rush Order Policies?
   
My Account
  How do I Register?
  How do I update my account?
  How do I Reorder a product?
Payment Questions
  First time Orders
  Repeat Orders
  Corporate Accounts
  Credit Cards, Company Check, Wire Transfer
   
Use of Trademarks
  What is customer's use of Trademarks?
  Trademarks on Website
   
Terms and Conditions of Sale
  What is the Return Policy?
  What if I cancel my order?
  What are Overruns?
  Errors on the website
  Site Images
  Special Offers and Coupons
  Who Must Pay Sales Tax
  Acceptance of Goods
  Warranty of Goods
  What is our Guarantee?
  What if my Check is Returned?
  Net 30 Terms
   
Glossary
  What are promotional terms?
   
Size Chart
  Apparel Size Chart
   
Ordering Process
  How do I place an order?
Corporate Address:
Garrett Specialties
2 Split Rock Drive Suite 11
Cherry Hill, NJ 08003
Telephone:
1-856 424-4818 or 1-800 320-1510
Fax:
1-856 424-5269
Hours of Operation:
9:00am - 5:30 pm Eastern, M - F
Customer Service E-mail:
service@garrettspecialties.com