Commonly Asked Questions

  · Where do I send my artwork?
  · What Format should I use?
  · What if I do not have artwork?
  · Where do I send my art?
  · What if I want a PMS Match
Sample and eProofs
  · Samples
  · Free eProof with Every Order
  · Pre-Production Sample
Minimum Order
  · Minimum Order
Large Quantity Discounts
  · Large Quantity Discounts
Shipping Information
  · Shipments
  · International Shipments
  · Split Shipments
  · Shipping Delays
Rush Service
  · Are there Rush Items Available?
  · Are there Rush Order Policies?
My Account
  · How do I Register?
  · How do I update my account?
  · How do I Reorder a product?
Payment Questions
  · First time Orders
  · Repeat Orders
  · Corporate Accounts
  · Credit Cards, Company Check, Wire Transfer
Use of Trademarks
  · What is customer's use of Trademarks?
  · Trademarks on Website
Terms and Conditions of Sale
  · What is the Return Policy?
  · What if I cancel my order?
  · What are Overruns?
  · Errors on the website
  · Site Images
  · Special Offers and Coupons
  · Who Must Pay Sales Tax
  · Acceptance of Goods
  · Warranty of Goods
  · What is our Guarantee?
  · What if my Check is Returned?
  · Net 30 Terms
  · What are promotional terms?
Size Chart
  · Apparel Size Chart
Ordering Process
  · How do I place an order?
Corporate Address:
Garrett Specialties
10000 Lincoln Drive Suite 201
PMB 368
Marlton, NJ 08053
1-856 424-4818 or 1-800 320-1510
1-856 424-2491
Hours of Operation:
9:00am - 5:30 pm Eastern, M - F
Customer Service E-mail:
[email protected]