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Cancellation Policy on Orders
Garrett Specialties understands that circumstances can change after an order is placed. We will make every reasonable effort to accommodate a cancellation or change request when possible, but our ability to do so depends on how far the order has progressed.
Changes to an Existing Order
Once an Order Acknowledgment has been approved and processing has begun, changes cannot be guaranteed. If you need to change the quantity, product color, artwork, imprint color or other order details, please contact us as soon as possible.
Changes requested before production begins may be possible depending on the status of the order. Additional charges may apply if work has already been completed or costs have already been incurred.
Cancellation Before Production
If an order is canceled after processing has begun but before production starts, cancellation charges may apply. These charges may include costs already incurred for setup, artwork preparation, restocking or other work related to the order.
Because these costs can vary by product, supplier and order status, the applicable cancellation charge will be determined based on the work and expenses incurred at the time of cancellation.
Cancellation After Production Begins
Once production has commenced, an order cannot be canceled without responsibility for the work completed and costs incurred. The full charge for the order may remain due once customized merchandise has entered production.
Contact Us as Soon as Possible
If you need to request a change or cancellation, contact Garrett Specialties as soon as possible at 1-800-320-1510. The earlier we receive your request, the better the opportunity to determine whether the order can still be changed or canceled.
