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Product Returns
Garrett Specialties stands behind the products we sell. Because many promotional products are customized specifically for each customer, returns are subject to the following conditions.
Customized and Imprinted Merchandise
Once customized or imprinted merchandise has entered production, changes, cancellations and refunds cannot be made.
Garrett Specialties does not accept returns of imprinted, customized or blank merchandise unless the merchandise received is incorrect based on the order, has been printed incorrectly, or is defective or damaged.
Closeout and discontinued items are non-refundable.
Inspect Your Order When It Arrives
Please open and inspect your merchandise promptly after delivery. Check the products, quantity and imprint so that any problem can be reported within the required time period.
Garrett Specialties must be notified of defective, damaged or incorrectly produced merchandise within fifteen (15) days of receipt. After 15 days, we are unable to provide a credit.
Return Authorization Is Required
WE DO NOT ACCEPT UNAUTHORIZED RETURNS.
Please contact Garrett Specialties before returning any merchandise. Do not send products to an address shown on the packing materials or elsewhere on the website unless our customer service department specifically instructs you to use that address.
Promotional products may be produced and shipped from different facilities, and the location authorized to process a return may not be the same facility that originally shipped the merchandise.
Restocking and Shipping Charges
A restocking fee may apply to an authorized return when applicable. Original shipping and handling charges are non-refundable.
How to Report a Problem
If there is a problem with your order, contact Garrett Specialties as soon as possible and within the required 15-day period. Our customer service department will review the issue and provide the appropriate return instructions when a return is authorized.
Phone: 1-800-320-1510
