Shipping Information

Garrett Specialties ships promotional product orders from multiple manufacturing and distribution facilities throughout the United States. Shipping methods and charges can vary depending on the product, order size, destination and shipping requirements.

Order Processing and Shipping Days

Orders are packed and shipped Monday through Friday. Many promotional products are drop-shipped directly from the manufacturer or production facility after customization is completed.

Standard shipments are generally sent by UPS or FedEx Ground. Larger or heavier orders may be shipped by a trucking or freight company when appropriate.

Shipping Restrictions

Garrett Specialties cannot ship orders to PO Boxes or APO addresses. Please provide a complete physical shipping address with your order.

Because products may ship from different facilities throughout the United States, an order containing multiple products may arrive in separate shipments and at different times.

Shipping Charges and Third-Party Billing

If you prefer to have shipping charges billed to your own carrier account, please provide the appropriate shipping account information.

If a shipping account number is not provided, you will be notified of the applicable shipping charge, which will be charged to your credit card. If an invalid shipping account number is provided, the applicable shipping charges will be charged to your credit card.

Lost or Damaged Shipments With Third-Party Billing

When shipping charges are billed to a customer's third-party carrier account, Garrett Specialties is not responsible for loss or damage that occurs while the shipment is in transit. Claims relating to loss or damage must be filed by the customer directly with the applicable freight or shipping carrier.

Garrett Specialties will assist with available shipment information when possible. For assistance, call 1-800-320-1510 or email [email protected].

Returned Shipments

Garrett Specialties and its suppliers are not responsible for returned shipments resulting from incomplete or incorrect ship-to information provided by the customer.

Garrett Specialties is also not responsible for a returned shipment when the customer or recipient is unavailable to accept delivery or refuses delivery.

Shipping and Delivery Delays

Garrett Specialties is not responsible for delays in shipment or delivery caused by acts of God or other circumstances beyond the direct control of Garrett Specialties.

Factory shipment and delivery dates are estimates provided by our suppliers and are not guaranteed. Garrett Specialties shall not be liable for consequential or special damages resulting from a delay in shipment or delivery.

Questions About Shipping?

If you have questions about shipping methods, charges or requirements for your order, contact Garrett Specialties at 1-800-320-1510 before placing your order.