In certain instances you may receive an overage on your order. This is typical in the business due to the nature of custom printing.
Garrett Specialties does not charge our customers for this occurrence. We absorb the cost and pass back to our customer the over runs. We feel if you order 1000 stress balls you should pay for 1000 and not 1250. You are charged for what you ordered. You always will get more from Garrett Specialties not less. Essentially, an overrun is the additional products that are printed above and beyond what quantity the customer has ordered. Under-runs are printed less than quantity the customer has ordered. To make sure that each product is printed correctly, there will be occasional and overruns. The industry standard is plus or minus 10% to 25%. When this occurs it leaves customers in the case of underruns shorthanded for an event. This will not happen with Garrett Specialties. We also offer great pricing.