CUSTOMER SERVICE
TERMS & CONDITIONS
SECURITY CONCERNS
GENERAL INFORMATION

Payment & Orders

Prepayment & Credit Cards

All orders require prepayment in full and must ship to a U.S. address. Using a credit card (Visa, MasterCard, or American Express) ensures the quickest fulfillment. Your credit card is charged when the order is processed. Company checks or cashier's checks are accepted, but funds must clear before processing. A $50.00 fee will be assessed for returned checks due to Non-Sufficient Funds.

We accept Visa, MasterCard, and American Express issued in the United States ONLY. Billing information must match the billing statement address and be a U.S. address. Orders placed online are secure using SSL Certificates with 128-bit encryption. Do not send credit card info via email. For phone orders, contact Customer Service at 1-800-320-1510 or 856-424-4818.

Company Checks and Wire Transfers

Company checks and wire transfers are accepted, but funds must clear before your product ships. If the billing address differs from the shipping address, payment via wire transfer is required. There is an additional $25.00 charge. For USB drive orders, suppliers may require wire transfer due to fraudulent order concerns.

Returned Checks

A $50.00 fee will be assessed for any returned check due to Non-Sufficient Funds.

Net Terms

We do not accept net 30 terms or purchase orders. Understanding our payment policies is essential before doing business with us.

Sales Tax

Garrett Specialties is required to collect applicable state and local taxes for goods shipped to New Jersey. Customers in other states may be required to pay use taxes. Tax-exempt organizations must provide a resale certificate to 856-424-5269.

Acceptance

Submitting your order online or signing our authorization form constitutes acceptance of our terms and conditions. All goods become property of the customer upon acceptance by the carrier. Laws are governed by the State of New Jersey.

International Orders

All orders require a U.S. shipping address. International orders with a U.S. shipping address require wire transfer, with funds cleared before production. An additional $25.00 fee applies.