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We redefine the standards in customer service...
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- Thanks for your follow-up, Kim. This is our first time ordering from Garrett (we usually order pens from …….) and your service has been outstanding. I will certainly order from you in the future -- you have earned our repeat business. Keep up the good work!
Best wishes,
Sara Snider
Sorrel River Ranch Resort & Spa
- Our golf outing was a success thanks to Garrett Specialties. The golf towel cleaner was a hit. You always come up with great suggestions. Please call me, we are ready for the next promotion.
Debbie
- Just a short note to thank you processing my order so quickly. It arrived yesterday well in advance of my required delivery date. I will be returning to your Web site for future orders. Thanks,
Peter
- The Rulers look GREAT! Thank You Very Much for accommodating us on such a tight schedule. We look forward to doing business with you in the future.
Best Regards,
Tammy -. Design Manager
- Well where do I start…. I have worked with several different promotional product companies in the past but none have even come close to Garrett Specialties. Many of your competitors advertise best pricing or we will match it. Garrett Specialties doesn’t need to advertise matching it because they have the best pricing. And if the best pricing wasn’t enough your service exceeded my expectations. Thank you Donna for giving me the tracking numbers without having to ask for them. True professionals….
Sandi
- The paperweights were a HIT!!! Everyone at the party loved them. Thank you again for all your help (and stress) to accomplish this very difficult task. Garrett Specialties has a permanent place in my Rolodex for corporate gifts.
Frank
- Thanks again Garrett Specialties. We are grateful for the adverting specialty item we chose. You were such a big help!!
Richard
- In reference to your large order of lanyards, we had to approve the artwork because this is a rush and we were unable to get a hold of you. Excellent!!!.... Thank you for all of your help pushing this through! Regards
Brendan
- We are very happy with the customer service from your company. Our sales rep was very prompt and helpful. Every time I called the toll free number we received quick service. The process from ordering to approving the proof to receiving the pens was so easy! And we can't believe how quickly we got our pens, we weren't expecting them for a couple more weeks. The product is great and sooo funny! Our clients will love them!
Tiffany - Loss Solutions Group
- This is the first time I have place an order with your company. I must say that I am very impressed with your communication during the processing of my order. I am confident that the outcome will be excellent and have felt well informed about the progress my order was making.I own a business and can say this TLC approach went a long way with me!
Mary
- Hello Kim~
I am thinking you will be happy when this order is completed and I am done bugging you! Anyway,
Thank you again for all you help! You are wonderful!
Heidi
- I would like to complement the professional service I received from Garrett Specialties. I spoke with Kim, Tracy and Nikki and they were all very helpful. Each person knew my order. I was walked through every step and my questions were answered in a friendly knowledgeable way. I am the head of the promotions division for my company and rest assured Garrett Specialties is number One.
Scott Marketing Director of Promotions
- Hi to everyone on staff! I would like to thank you for the awesome experience I have had with your company. I was a little nervous about ordering online… but you have made my experience more than acceptable! You are the most friendly, professional company I have come across yet, so I wanted to again thank you for the trust you have given me in your company and I plan to do much more business with you in the future!
Chris
- Thank you for your response and I appreciate the promptness. The only reason I inquired at all was because on the order page under Order Status, it stated Hold. But this clears it up and I'm sure I either read it wrong or it hasn't upgraded yet. I knew it was originally put on hold due to the first color choice not being available and I thought we had resolved it. It is great to know that it has indeed been resolved.
It all sounds wonderful. I can't wait to see them and 9/18/08 is more than acceptable.
And if it counts for anything, I really think your company has wonderful customer service representatives. After our order yesterday, we were promptly informed of the difficulty regarding the color and then the phone calls. I believe Garrett Specialties ranks high in the old belief of the Customer comes first. Kudos.
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Libby
- Thank you. Your website is fantastic... kudos to the creator. It is about as "user friendly" as one could expect. You have my loyalty to buying from you vs. other promotional product companies. Your customer service is Not just friendly, but very knowledgeable and helpful too. There is no doubt you have the best prices anywhere,
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Megan
- Thank you so much for getting the pens to me in time. They are nice and the CEO is impressed with the quality of the items that we ordered. I will be looking into ordering more things that will be used for special events.
Stacey
- Thank you for the beautiful pens. My percetion of "give-away" pens was that they typically are poor quality-you changed my mind. The leather-bound maps we pruchased are also excellent quality and have been very well received by our clients and prospects. I look forward to doing more business with you.
John
- I wanted to write to thank you for everything. I received the water bottles that I ordered for our elementary school today and I am very satisfied. In fact, I am extremely happy with the whole process. Everyone I dealt with was so nice and helpful and my product arrived right on schedule. You will be the first place I go next time we need something.
Thank you again!
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Sara
- Hello Customer Service,
We wanted to let you know that we received our order. It was delivered in good shape and in an extremely timely manner. The highlighters are also excellent and your service is just outstanding. When we use up this 1000 highlighters, we'll be in touch. Thanks Again!
Jim
- We just received AFS blankets from your company- people liked them Good job!
Sarah
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