CUSTOMER SERVICE
TERMS & CONDITIONS
SECURITY CONCERNS
GENERAL INFORMATION

Returns

We at Garrett Specialties stand behind our product. However, as we deal with customized work, once an item is in production, no changes, cancellations, or refunds can be made.

We will not accept returns on imprinted, customized, or blank merchandise unless you received the incorrect product as ordered, the product is printed incorrectly, or the product is defective or damaged. Please note: closeout and discontinued items are non-refundable.

We guarantee the product to meet your written specifications. Notify Garrett Specialties within fifteen (15) days of receiving any defective or damaged goods. We suggest you open your merchandise and review it upon receipt. After 15 days, we are unable to provide a credit. A restocking fee will be charged on all items returned. Shipping and handling charges are non-refundable. Please call immediately at 1-800-320-1510 if any problem arises.

WE DO NOT ACCEPT UNAUTHORIZED RETURNS.

Do not return items to any address listed on the packing materials or website. In many cases, the facility processing the return will not be the same one that shipped the goods. Our customer service department will provide you with the specific information you need. We will be happy to address any concerns at that time.